Frequently Asked Questions

Here you can find answers to the most frequently asked questions. If you can't find the answer to your question here, try searching our user forum, or simply send us an e-mail.

Educational discounts

Do you offer educational discounts?

Will my Educational licenses expire?

Does a discounted license allow the plug-ins to be used for commercial purposes?

Installation

Do I need to download the 64-bit or 32-bit Windows installer? How do I choose?

How do I completely uninstall plug-ins from my system?

How can I install FabFilter plug-ins on a computer without internet?

Why don't I see any factory presets in my plug-in on OS X?

Known issues

Why can't I use the stereo version of plug-ins like Pro-DS in Wavelab 6?

Do FabFilter plug-ins work on my Apple Mac PowerPC (PPC)?

Why can't the AudioSuite version of Pro-Q load Pro Tools plug-in presets that I've saved with the RTAS/AAX version?

Why do the plug-in interfaces look blurry on my Windows computer?

Bypassing a mono VST 2 FabFilter plug-in in Cubase drops all audio

How can I disable graphics acceleration on my computer?

In Adobe Audition, FabFilter plug-ins with a side-chain are disabled

FabFilter plug-ins are strangely distorted in WaveLab 8.5.x on OS X

License keys

Can I use my FabFilter plug-ins on multiple computers using just one license key?

I would like to sell and transfer my plug-in license to another user, is that possible?

I would like to transfer only one plug-in from a bundle, is that possible?

I've entered my license key, restarted my host, but the plug-in is still in demo mode! What am I doing wrong?

Do you offer discounts for site licenses with multiple seats?

Miscellaneous

I've purchased the Twin 2 or One App from the OS X App Store. Can I use it as a plug-in now as well?

I'm trying to use external side-chaining but I can't seem to get it working. How do I do this?

I'm getting noise bursts and I'm being redirected to your website with a message about piracy. What's wrong?

Do you sell boxed versions of your software?

How do I setup an account at your website?

Why can't I enter my VAT number during the checkout process?