We know that you care how information about you is used and shared and we appreciate your trust in
Controller of personal information
Any Personal Information (among others personal information according to article 1 of the Dutch
privacy regulation (“Wet bescherming persoonsgegevens”, hereinafter: “Wbp”) provided to or
gathered by us shall be solely controlled by us according to our activities as data controller.
You can find us at:
1017 DK Amsterdam
Chamber of Commerce number: 34204178
VAT identification number: NL8135.59.182.B01
What personal information do we gather?
The information we learn from customers helps us personalise and continually improve your
shopping experience at our website. We use the information to deliver services such as software
updates and bug fixes, communicate with you about our promotional offers, update our records
and generally maintain your accounts with us, display content such as purchased license keys
and recommend services that might be of interest to you. We also use this information to
improve our website, prevent or detect fraud or abuses of our website and enable third parties
to carry out technical, logistical or other functions on our behalf.
Here are the types of information we gather:
Information you give us: we receive and store the information you enter on our
website or give us in any other way. The information we collect, is summed up below under
Account information. You can choose not to provide certain information but then you might
not be able to take advantage of many of our features. We use the information that you
provide for such purposes as delivering services, responding to your requests, improving
our website, and communicating with you.
Automatic information: we receive and store certain types of information whenever
you interact with us, like your IP (Internet protocol) address, computer and browser type
and version, login attempts, search queries and other interaction with our website. We
may also collect other (technical) information to help us identify your device for fraud
prevention, diagnostic purposes and in order to track technical issues and errors so we
are able to improve our website. We store your IP address and other information about
your website usage in our logs for a maximum of thirty days.
E-mail communications: we will request to receive a confirmation when you open
e-mail from us if your computer supports such capabilities. We will send you e-mails
concerning promotional offers, unless you chose not to receive such emails by
unsubscribing yourself for this service in your account or by clicking at the “unsubscribe”
button at the bottom of a promotional e-mail message.
Information from other sources: we receive information about you from other sources
and add it to our account information. This information is collected by the third parties
that service our web shops. The web shop for our software products is serviced by
Cleverbridge AG. They collect information from you to handle your orders, deliver services
to you, process payments, communicate with you about orders, respond to your requests,
customise your future shopping for you, improve the store, and communicate with you. The
information they collect consists of the information that you enter into their website.
For further explanation and information please read the
The web shop for our merchandise is serviced by sprd.net AG. They collect information from
you to handle your orders, deliver services to you, process payments, communicate with
you about orders respond to your requests, customise your future shopping for you,
improve the store, and communicate with you. The information they collect consists of the
information that you enter into their website. For further explanation and information
Account information: after you have made a purchase via our web shop or entered
an activation code at our web site, FabFilter will automatically create a personal account
for you. This personal account contains the following information: first name, last name,
address, zip, phone, e-mail, (un)subscription for newsletters, a purchase overview and
How secure is information about me?
We work to protect the security of your information during transmission by using Secure
Sockets Layer (SSL) software, which encrypts information you input. We maintain physical,
electronic and procedural safeguards in connection with the collection, storage and
disclosure of personally identifiable customer information. Our security procedures mean
that we may occasionally request proof of identity before we disclose personal information
to you. It is important for you to protect against unauthorised access to your password
and to your computer. Be sure to sign off when you finish using a shared computer, and
to not use the "Remember Me" login feature in this case.
What information can I access?
We give you access to a broad range of information about your account and your interactions
with us for the limited purpose of viewing and, in certain cases, updating that information.
This concerns personal information like your address, e-mail address, subscription to
newsletter, an overview of historical purchases (via which you can view your purchased
license keys), and the amount of credit you received by using the tell-a-friend feature.
Do we share the information we receive?
Information about our customers is an important part of our business and we are not in
the business of selling it to others. We share customer information only as described
below and with the subsidiaries which we control and that are either subject to this
Third-party service providers: we employ other companies and individuals to perform
functions on our behalf, as mentioned above. They only have access to personal information
they collected from you themselves, needed to perform their services. They may not use it
for other purposes. They process the personal information in accordance with their own
Protection of FabFilter and others: we release account and other personal information
when we believe release is appropriate to comply with the law; enforce or apply agreed
terms or agreements; or protect the rights, property or safety of FabFilter, our users
or others. This includes exchanging information with other companies and organisations
for fraud protection and credit risk reduction. Obviously, however, this does not include
selling, renting, sharing or otherwise disclosing personally identifiable information
from customers for commercial purposes in a way that is contrary to the commitments made
With your consent: other than as set out above, you will receive notice when
information about you might go to third parties and you will have an opportunity to choose
not to share the information.
Whenever we transfer personal information to countries outside of the European Economic Area
in the course of sharing information as set out above, we will ensure that the information is
What choices do I have?
As discussed above, you can always choose not to provide information, even though it might
be needed to make a purchase or to take advantage of our features as your FabFilter account.
You can add or update certain information on your FabFilter account. When you update
information, we usually keep a copy of the previous version for our records.
If you don't want to receive e-mail or other mail from us, please adjust this preference
in your FabFilter account or use the unsubscribe link that is placed at the bottom of every
(promotional) e-mail of FabFilter you will receive.
You cannot delete your personal FabFilter account yourself. However, if you request us to
do so, we will delete your account. Your personal information will then no longer be accessible
and will be (in a closed, not-public, location) stored for a period no longer than necessary.
Are children allowed to use the FabFilter website?
FabFilter doesn't sell services for purchase by children. If you're under 18, you may use the
FabFilter website only with the involvement of a parent or guardian.
What about cookies?
Cookies are small text files that we transfer to your device to enable our systems to uniquely
identify your device. We use functional cookies, analytic cookies and third-party cookies
(Google Analytics). Visiting our website with your browser settings adjusted to accept cookies
The FabFilter website uses the following types of cookies:
Functional cookies: these cookies improve the user experience on our website. We use
them to identify you when you want to sign-in to our site, so you don’t have to enter your
login details again. Also, we use a cookie to remembering whether you have subscribed to
our newsletter, so we don’t need to ask you again after downloading software from our website.
Third-party cookies: we use Google Analytics, which will transfer cookies to your device.
We use the (anonymous) information gathered by Google Analytics to improve FabFilter’s
content and services. We recommend you to read
The “Help” feature on most browsers will tell you how to prevent your browser from accepting
new cookies, how to have the browser notify you when you receive a new cookie and how to disable
cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons,
such as Flash cookies, by changing the add-on's settings or visiting the website of its
Conditions of use, notices & revisions
If you have any concern about privacy at FabFilter, please contact us
with a thorough description and we will try to resolve the issue for you. Our business changes
that we have about you and your account. We stand behind the promises we make, however, and will
never materially change our policies and practices to make them less protective of customer
information collected in the past without the consent of affected customers.