Frequently Asked Questions

Here you can find answers to the most frequently asked questions. If you can't find the answer to your question here, try searching our user forum, or simply send us an e-mail.

Educational discounts

Yes, we offer 50% educational discount. You can apply for an Educational Account on our website by filling out the Educational Discounts form.

No, Educational licenses will not expire, and you will of course be able to use them also after the educational status of your account expires.

The only difference between an Educational license and a normal license, is that it's NFR (Not For Resale). Because of the great discounts, you cannot sell/transfer it to another person in the future.

Yes, of course. Our plug-ins can always be used for commercial purposes.

Installation

You need to match the "bitness" of your VST host. For example, if you are using a 32-bit VST host on a 64-bit edition of Windows, you need to install the 32-bit FabFilter plug-ins. If your using a 32-bit edition of Windows, you can only run 32-bit applications and plug-ins of course.

On Windows, you can simply uninstall plug-ins or bundles via the Control Panel. To uninstall the plug-ins from a Mac, you can just delete the specific FabFilter plug-in files at the following locations:

/Library/Audio/Plug-Ins/Components/
/Library/Audio/Plug-Ins/VST/
/Library/Audio/Plug-Ins/VST3/
/Library/Application Support/Avid/Audio/Plug-Ins/
/Library/Application Support/Digidesign/Plug-Ins/

Finally, if you also want to delete all data written by our plug-ins, you can remove the following folders as well:

~/Library/Audio/Presets/FabFilter/FabFilter <plug-in name>
~/Library/Application Support/FabFilter/<plug-in name>
~/Library/Preferences/com.fabfilter.<plug-in name>.<version number>.plist

Note: Since OS X 10.7 (Lion), the system and user Library folders are marked as hidden by default. To make them visible again in Finder, open Terminal (found in /Applications/Utilities/) and enter the following commands:

chflags nohidden /Library
chflags nohidden ~/Library

Just download the Total Bundle or single plug-in installer for your platform on a computer with Internet, and copy it on e.g. a USB stick. Also copy your license key (which you can download from your online FabFilter account) in a text file on the USB stick.

On your music computer without Internet, you can now run the installer and register the plug-ins by copy/pasting the license key from the USB stick.

Normally, a FabFilter plug-in will install its factory presets automatically when you run it for the first time. If the plug-in has failed to do so, and you only see an empty preset menu, please check the following:

First of all, open the plug-in in your DAW, click on the (empty) preset menu button and choose Options > Restore Factory Presets.

If this doesn't work, there is probably a permissions issue that prevents the plug-in from installing the factory presets. Open Finder and navigate to the ~/Library/Audio folder, select the Presets folder and press Cmd+I. In the Sharing & Permissions section at the bottom, make sure you have 'Read & Write' permissions.

After you've corrected the permissions, open the plug-in again and choose Options > Restore Factory Presets again if needed. All presets should now be available.

Note: Since OS X 10.7 (Lion), the user Library folder is marked as hidden by default. To make it visible again in Finder, open Terminal (found in /Applications/Utilities) and enter: chflags nohidden ~/Library

Known issues

Important: In our general plug-in updates released in November 2012, we have added a workaround for Wavelab 6 and Adobe Premiere so all our plug-ins work again in these hosts. We recommend you to upgrade to the latest plug-in versions.

Background information: Our stereo VST 2 plug-ins with a side chain actually offer 4 inputs: the first two are stereo input, and the second two are the stereo side chain. This works fine in most hosts, but unfortunately Wavelab 6 will not load a plug-in with 4 inputs.

To circumvent this, we offered a separate plug-in version without side chain in the past: Pro-C, Volcano 2 and Timeless 2 still contain this side chain-less version for backwards compatibility. Because the issue has been fixed in Wavelab 7, we decided to drop this special version without side chain in our later plug-ins like Saturn, Pro-G and Pro-DS.

If you must use Wavelab 6 with our older plug-in versions, you can set a registry option to force the side chain to be disabled. First make sure to close your host completely. Click the Start button in the task bar, click 'regedit', Enter. (You may need to give permission to proceed now.) In the Registry Editor that appears, navigate to HKEY_CURRENT_USER\Software\FabFilter\Pro-DS\1.0. (You can of course replace Pro-DS by another plug-in name here.) Right-click, click New, DWORD setting, name it "VST2_DefaultToNoSideChain", and set its value to 1.

The latest versions of our plug-ins do not support PowerPC anymore. Due to the quite aggressive upgrade policy of Apple, we are forced to drop PPC support for future plug-ins (of which Pro-DS is the first). Sorry!

However, you can still use the old Total Bundle installer (containing all plug-ins released before Pro-DS), which still contains the PPC versions: http://www.fabfilter.com/download/fftotalbundle_10.4.dmg

Normally in Pro Tools, different versions of the same plug-in (AudioSuite, mono, stereo) can all load the same presets (saved via the PT plug-in menu), and are interchangeable (you can swap a stereo plug-in for a mono one, and it keeps its settings).

However, when we implemented RTAS support years back, we have made a small implementation error, which causes different versions of the same plug-in to be incompatible: you can't swap a mono version for a stereo one and presets saved in one version can't be loaded in another. This bug is present in FabFilter Pro-Q and earlier plug-ins. Solving it in those plug-ins would cause existing Pro Tools sessions to break, so unfortunately we can't do that!

As a workaround, you can simply load and save presets using the internal presets menu in Pro-Q, which works in any plug-in format on both OS X and Windows: www.fabfilter.com/help/pro-q/presets/loadingpresets.html

Of course, in all plug-ins released later (Pro-L, Pro-G, Saturn, Pro-DS and so on), this is fixed!

On Windows computers with an NVIDIA graphics card, the graphics-accelerated interfaces in our new plug-ins can look blurry like in this screen shot. Especially text is affected:

This occurs only if the Antialiasing - FXAA option is enabled in the NVIDIA Control Panel. FXAA is a way to simulate anti-aliasing by smoothing jagged edges, which works well in games but not so well with normal graphics such as our plug-in interfaces.

To fix this, you can turn off the Antialiasing - FXAA option in the NVIDIA Control Panel. You can find it in the 3D Settings > Manage 3D Settings category:

If you want to keep using FXAA in games, you can set this option per program. For example, you might turn it off globally, and enable it for certain games. Or you could keep it enabled globally, but turn it off for the host (for example Cubase) that you're using the FabFilter plug-ins in.

This is a bug in Cubase, versions 6 and 7 at least, perhaps also earlier versions. Bypassing a mono VST 2 plug-in (with side-chain) using the Cubase-provided bypass button in the plug-in header will mute the plug-in, disabling all audio, instead of bypassing it. Steinberg has confirmed this bug.

To circumvent the problem, we recommend to use our VST 3 plug-ins instead in Cubase. You can find these in the Dynamics, EQ, etc submenus, marked with the VST 3 icon that looks like ///.

Most of our plug-ins, like Pro-DS, Pro-L and Pro-Q, also provide their own bypass button in the bottom bar, next to the output level button. This button will always work correctly.

With some graphics cards and host software combinations, the GPU-accelerated graphics acceleration system in our latest plug-ins might cause problems. You can turn off graphics acceleration to find out if this fixes the problem.

Tip: If you experience problems, first try to update your graphics drivers to the latest version!

Windows: Click the Start button, type 'regedit', Enter to open the Registry Editor. (You might have to give permission to continue.) Navigate to HKEY_CURRENT_USER\Software\FabFilter. Right-click and select New > DWORD (32-bit) Value. Name it GraphicsAcceleration and ensure its value is 0.

Mac OS X: Open Terminal and type: defaults write com.fabfilter.Common GraphicsAcceleration 0

The above steps will turn off graphics acceleration for all FabFilter plug-ins. To re-enable it, change the value 0 to 1 in the steps above.

Unfortunatly, Adobe Audition doesn't understand the concept of side-chain inputs, so VST plug-ins with a side-chain (e.g. Saturn or Pro-MB), will show up as disabled (greyed out) in the VST -> Other menu. However, you can manually force our plug-ins to not expose the sidechain inputs: that will probably let it work with Audition.

Windows: click the Start button type 'regedit' <enter>. Navigate to the HKEY_CURRENT_USER\Software\FabFilter\<PLUGIN NAME>\<VERSION> branch. Right-click and create a new DWORD value. Name it "VST2_DefaultToNoSideChain" and set its value to 1.

Mac OS X: Open Terminal and type:
defaults write com.fabfilter.<PLUGIN NAME>.<MAJOR VERSION> VST2_DefaultToNoSideChain 1
(For example: "com.fabfilter.Saturn.1")

Important: Make sure to re-scan the plug-ins after this, so that Audition notices the change.

In WaveLab 8.5.x on OS X, most FabFilter plug-ins show up distorted and with reduced size. We've reported this WaveLab bug to Steinberg, but for now, you can correct the interface behavior by clicking the small 'window' button in the title bar twice (it's next to the close button).

License keys

Yes. FabFilter license keys are personal and contain your name. So you may install and license FabFilter plug-ins them on multiple computers (both Windows and OS X, 32-bit or 64-bit), as long as you are the one using them. For example, you can use the plug-ins on both your studio computer and live laptop, etc.

Multiple-seat licenses are needed for studios that would like to install the plug-ins in various studio rooms, or schools that would like to install the software in their class room computers or studios, etc. Of course, we offer great discounts for site licenses!

Yes, if it's a normal license (not NFR or EDU, educational), then you can transfer it to another user via your FabFilter account. You read all about license transfers here.

No. Because of the generous discounts you get when purchasing a bundle (either a normal bundle via the regular shop, or a custom bundle via your account), you can only transfer it as a whole.

When entering a license key into the license dialog of a computer, you should first of all make sure you copy all of the information, including the '-- COPY --' lines, and the 'Licensee' and 'Product' lines. Also, make sure that you are entering a license key for the correct plug-in.

When you're entering an Upgrade license key (for example a Timeless 2 upgrade from Timeless 1), the original plug-in should be installed and licensed on your system, otherwise the upgrade license won't work! You can also log in to your FabFilter account and use the license key you find there; the account system automatically detects whether you own a previous version and displays a full key in that case, which will work without the previous version installed.

Sure we do! A normal FabFilter license is personal, but if you need a license which can be used by more than one person (for example, you have a studio with multiple control rooms, and different people working there), you need a site license for multiple seats.

We offer an increasing discount for every additional seat. Here's how the discounts are calculated:

  • 1st seat = full price
  • 2nd seat = 40% discount
  • 3rd seat = 45% discount
  • 4th seat = 50% discount
  • 5th seat = 55% discount
  • 6th seat = 60% discount
  • seat 7-10 = 65% discount
  • seat 11-20 = 70% discount
  • seat 21-35 = 75% discount
  • seat 36-50 = 80% discount
  • seat 51+ = 85% discount
Interested? Send us an e-mail and we'll give you the exact price of a site license for the plug-ins or bundle you're interested in!

NOTE: In case of an Educational site-license (for example for computer rooms or studios of schools or colleges), you will get an extra 50% discount on the final site license price!

Miscellaneous

No. The versions of FabFilter Twin 2 or One are stand-alone versions only. They are not plug-ins that can be opened in hosts like Garageband or Logic Pro. If you're interested in the plug-in versions, you can purchase them in our online shop.

In the online help files, we've added a topic about how to setup side-chaining in the most popular hosts. Check out this topic in the Pro-G help file for example!

Do you possibly use tools like lipo or Monoligual to strip the PowerPC binary from the plug-ins? Or any other tool that might alter the binary? This will trigger the piracy warning...

In that case, please first remove our plug-ins from your computer, and then re-install them from our web site www.fabfilter.com/download/ without altering the binary afterwards.

Otherwise, could it be that you have ever installed unofficial versions of our plug-ins, and that some of these are still in your plug-ins folder?

If this doesn't solve your problem, e-mail us and we'll try to help you as soon as possible!

No, we only sell license keys. After a purchase via www.fabfilter.com/shop, you'll receive a license key within minutes, and a FabFilter account will be automatically created for you. Via that account, you can access your license keys from anywhere, at any time.

If you would like to have a printed manual, you can download our printer-friendly PDF manuals from www.fabfilter.com/help.

You cannot (and don't need to) create a FabFilter account yourself. An account is automatically created after a first purchase via www.fabfilter.com/shop.

Note that you don't need an account to demo our plug-ins. Just download the 30-day fully functional trials from www.fabfilter.com/download/ and start working!

If you are a German customer (or company), you will not be able to enter your VAT number and apply the 0% VAT rate for intra-community sales (business-to-business trade between two differen EU countries).

The reason for this is that Cleverbridge, FabFilter's e-commerce partner, is registered in Germany and is treated as the seller of our products. This means that a sale to a German person or company is not intra-community trade. It will be handled like any other sale from one German party to another, for which the German 19% VAT rate must be applied.

Most of the times, (second hand) FabFilter licenses that are offered for sale on eBay are not legit.

A FabFilter license can only be transferred to another person via the FabFilter account of the seller, using the official license transfer feature. If the seller does not agree to do this, he is not selling a legit license, and you should not purchase.

Please keep the following things in mind when purchasing (second hand) FabFilter plug-ins via eBay or other websites:

  • If the price looks too good to be true... it's probably too good to be true.
  • If people offer OEM licenses, or Windows- or Mac-only licenses: scam, these types of licenses do not even exist.
  • The only valid way to sell/transfer FabFilter licenses, is via a FabFilter user account.

If you are in doubt about an eBay offer, e-mail us and we'll have a look!